Why It Matters
What Happens Without It
Support problems rarely come from the answer being wrong. They come from the question getting lost.
Support requests come in through too many channels
Email, phone and chat requests scattered across tools make it easy to miss one.
SLAs aren't tracked
Without a system, you can't tell whether response and resolution targets are actually being met.
Warranty claims are manual
Tracking warranty status and claims by hand slows down resolution and frustrates customers.
There's no visibility into recurring issues
Without tracked ticket data, the same problem can go unnoticed across dozens of customers.
What's Included
Support, Built In
ERPNext's Support module gives every issue a ticket, a timeline and an owner.
Ticket management
Every support request becomes a tracked ticket, from any channel, in one queue.
SLA tracking
Set response and resolution targets, and see exactly where each ticket stands against them.
Warranty claim tracking
Manage warranty status and claims tied directly to the original sale.
Customer support portal
Let customers submit and track their own tickets, without a phone call.
Issue trend reporting
Spot recurring issues across customers before they become a pattern you missed.
Ready to see it in action?
Book a free demo and see how Support fits into your business.
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